FAQ
Troubleshooting
If you are experiencing videos not loading and have checked that you have a strong internet connection, here are a few workarounds you can try: Check to make sure you are using a supported browser and version. We support the two most recent versions ...
Renewing Expired Course Access
Our online courses are available to purchase for limited access. Access to our courses ranges from 30 days to 1 year. If the course you are training on has expired and you would like to continue learning, the course will need to be re-purchased, ...
My account is locked. How do I reset my password?
A user account will lock after 5 failed login attempts with incorrect username or password combination. When this happens, the learner gets a pop-up link that says: Your account is locked. Please use the link to reset your password. The user will ...
Two Families Now Fee Waiver
Trifoia will honor a determination of Civil Indigent Status or Forma Pauperis from courts and counties that list Two Families Now as an approved parent education course. Carefully fill out the form at https://twofamiliesnow.com/fee-waiver and when ...
What browsers do you support?
We support the following browsers: Google Chrome (Desktop) | Last 2 Versions Google Chrome (Mobile) | Last 2 Versions Safari (Mobile) | Last 2 Versions Safari (Desktop) | Last 2 Versions Edge (Desktop) | Last 2 Versions If a browser is not listed we ...
I didn't receive my password reset email.
You forgot your password or never set a password, so you clicked on the link and entered your email address to receive the password reset email, but you never received the password reset email? Check your Spam/Junk folder for the email. Try an ...
How do I obtain an Access Code?
The Pyramid Consortium online courses are available for purchase with a credit/debit card or using an 'access code.' Access codes are given to institutions that have purchased the courses for their employees. If you have been instructed to take one ...
I didn't receive my registration email.
If you did not receive the login email after purchasing a course: For Pyramid users go to https://pyramid.litmos.com/account/Login to enter your email address and receive the password reset email. For Two Families Now users go ...
I don't see any course content when I login.
If this is your first time logging in after registration, it can take up to 3 hours for your course to process. We thank you for your patience during this time. If it has been at least 3 hours since registration, and you still do not see the course ...
I've finished my course, where is my certificate?
Once you complete your course, you can find your Certificate of Completion at the top of the page under Achievements. (See illustrations below.) Select Download Certificate next to the last Module. Once you have downloaded the certificate you can ...
My subscription is ending & I’m not done.
If you are taking a course through an organization, such as a school district or educational center, please contact your supervisor for further information. If you do not complete the course within the time allotted, you will need to repurchase the ...
Excessive Buffering?
You may experience 'excessive buffering' if you are performing other bandwidth-intensive tasks, or if you are using a wireless (WIFI) connection. We recommend at least 5MB download speed to view our videos at full resolution.
Can't download or print a printable document?
The PDFs contained in our courses are hosted in a manner that 'all' devices should be able to interact with them. However, due to the ever-changing digital landscape, as well as the different device/browser combinations, some PDFs may not show on ...
Popular Articles
My account is locked. How do I reset my password?
A user account will lock after 5 failed login attempts with incorrect username or password combination. When this happens, the learner gets a pop-up link that says: Your account is locked. Please use the link to reset your password. The user will ...
Renewing Expired Course Access
Our online courses are available to purchase for limited access. Access to our courses ranges from 30 days to 1 year. If the course you are training on has expired and you would like to continue learning, the course will need to be re-purchased, ...
Excessive Buffering?
You may experience 'excessive buffering' if you are performing other bandwidth-intensive tasks, or if you are using a wireless (WIFI) connection. We recommend at least 5MB download speed to view our videos at full resolution.
My subscription is ending & I’m not done.
If you are taking a course through an organization, such as a school district or educational center, please contact your supervisor for further information. If you do not complete the course within the time allotted, you will need to repurchase the ...
I don't see any course content when I login.
If this is your first time logging in after registration, it can take up to 3 hours for your course to process. We thank you for your patience during this time. If it has been at least 3 hours since registration, and you still do not see the course ...