My account is locked. How do I reset my password?

A user account will lock after 5 failed login attempts with incorrect username or password combination. When this happens, the learner gets a pop-up link that says: Your account is locked. Please use the link to reset your password.   The user will click the link and then have to enter their correct username in order to successfully use the reset password link.  A reset link will be emailed to the learner.

1. Simply click on the "I've forgotten my username/password" to reset your password.

1. After entering your email address a link will be sent to your email.

1. Once you receive your password reset link you will be asked to create a new password and you will then be able to log into your account.
   
2.  If you do not receive the email promptly, check your Spam folder.

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